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ClearlyIP’s Tips and Tricks
IVR stands for Interactive Voice Response. Most of us have had experience with an IVR when calling a business with multiple departments.
Consistency
Each caller receives the same message. We live in a busy world and it’s possible that whoever answers your business phone could have an off day. First impressions are crucial and an IVR sounds professional every time, to every caller. And for those callers that would rather not use the IVR, there is the option to drop out of the system.
Call Capacity
Utilizing an IVR means that you can take more calls. Callers are not bottlenecked by a receptionist, and can quickly get connected to the correct recipient.
Cost
An IVR works continuously. There is no hourly cost to use an IVR and it works 24 hours a day, 7 days a week.
Productivity
Having employees answer the calls ment for them means less time answering calls that are not part of their department.
Perception
An IVR can help a smaller business appear to be larger than it may be. By using an IVR it can give a sense that there is more inbound traffic, giving the impression of a busier workplace.
